Shipping Policy

Shipping Areas

We currently ship within Delhi NCR only. Delivery to other cities will be available soon.

• Delhi NCR: All areas within Delhi and nearby regions
• New Delhi, Old Delhi, East Delhi, West Delhi, North Delhi, South Delhi
• Gurgaon, Noida, Ghaziabad, Faridabad (NCR areas)
• PO Box addresses are not supported

Shipping Costs

Delivery Time

Order Processing

• Orders are processed within 1-2 business days
• Custom orders may take 7-10 business days to craft
• Processing time is separate from shipping time
• Orders placed on weekends are processed on Monday
• You'll receive a tracking number once your order ships

Packaging

We take special care in packaging your candles to ensure they arrive safely:

• Eco-friendly packaging materials
• Secure bubble wrap and cushioning
• Individual candle protection
• Branded packaging for gift orders
• Fragile handling instructions for couriers

Tracking Your Order

1. You'll receive an order confirmation email immediately after purchase
2. A shipping confirmation with tracking number will be sent when your order ships
3. Track your package using the provided tracking number
4. Receive delivery confirmation and feedback request

Delivery Instructions

• Someone must be available to receive the package
• Valid photo ID may be required
• Inspect package for damage before accepting delivery
• Report any damage or missing items within 48 hours
• Safe drop-off can be arranged for repeat customers

Shipping Restrictions

Delays and Issues

While we strive for timely delivery, delays may occur due to:

• Weather conditions and natural disasters
• Local holidays and festivals
• Courier partner issues
• Incorrect or incomplete address
• Customs clearance (for future international shipping)

Address Changes

Address changes are possible only if:

• The order hasn't been processed yet
• You contact us within 2 hours of placing the order
• The new address is in the same shipping zone
• Additional shipping charges may apply

Contact Us

For shipping-related questions or issues: